CustomCare Experience

Enertron CustomCare is a co-managed IT service designed for companies with a small IT department or an
“IT guy”. CustomCare is comprised of 3 core services.


Remote Monitoring and Maintenance

We manage the stability and usability of your network 24/7 to maximize efficiency, providing…

  • Oversight of workstations, servers, routers, firewalls, printers, and other network devices
  • Patch and security update management to automatically update software
  • Network monitoring to control critical items, identifying and preemptively resolving potential issues
  • Hardware and software inventories to track Linux, Mac, and Windows operating systems and loaded applications
  • Threat management through event log monitoring and immediate remediation of critical issues

Enterprise Level Helpdesk Ticketing System

Our centralized management and communication system allows your IT staff to…

  • Track time, resources, and resolutions of every support issue
  • Categorize, prioritize, and set resolution dates to ensure the issues most critical to your business are handled first
  • Centrally facilitate the functionality of all workstations, servers, printers, routers, and mobile devices

Help Desk Support

A real person giving real help to users for any and all technology issues.

  • First call resolution
  • Remote diagnosis and repair
  • After hours support options
  • Workstation, server, network, and communication engineers available