CustomCare Experience
Enertron CustomCare is a co-managed IT service designed for companies with a small IT department or an
“IT guy”. CustomCare is comprised of 3 core services.
Remote Monitoring and Maintenance
We manage the stability and usability of your network 24/7 to maximize efficiency, providing…
- Oversight of workstations, servers, routers, firewalls, printers, and other network devices
- Patch and security update management to automatically update software
- Network monitoring to control critical items, identifying and preemptively resolving potential issues
- Hardware and software inventories to track Linux, Mac, and Windows operating systems and loaded applications
- Threat management through event log monitoring and immediate remediation of critical issues
Enterprise Level Helpdesk Ticketing System
Our centralized management and communication system allows your IT staff to…
- Track time, resources, and resolutions of every support issue
- Categorize, prioritize, and set resolution dates to ensure the issues most critical to your business are handled first
- Centrally facilitate the functionality of all workstations, servers, printers, routers, and mobile devices
Help Desk Support
A real person giving real help to users for any and all technology issues.
- First call resolution
- Remote diagnosis and repair
- After hours support options
- Workstation, server, network, and communication engineers available
